Your personal information matters to us. This page explains exactly what data pinasgems collects, why we collect it, how we use it, and what rights you have as a Filipino player under the Data Privacy Act of 2012.
pinasgems operates an online sports betting and gaming platform accessible to registered users in the Philippines. This Privacy Policy applies to all personal data collected through our website, mobile app, and any related services. We act as the data controller for all personal information you provide when you register, deposit, play, or contact our support team. This policy is written incompliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules, which govern how organisations in the Philippines must handle personal information. By using the pinasgems platform, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact our support team to request account closure.
When you create an account with pinasgems, we collect information such as your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. During the course of your use of the platform, we also collect transactional data including deposit and withdrawal records, betting history, game activity logs, and session timestamps. We automatically collect certain technical data when you access our platform, including your IP address, device type, browser version, operating system, and approximate location derived from your network connection. If you contact our customer support team, we retain records of those communications, including chat logs and email correspondence, to help us resolve issues and improve our service. We may also collect information you voluntarily provide when participating in promotions, surveys, or feedback forms on the platform. All data collected is limited to what is necessary for the purposes described in this policy, in line with the principle of data minimisation under Philippine law.
The primary purpose for collecting your personal data is to create and manage your pinasgems account, process your deposits and withdrawals, and deliver the gaming and sports betting services you have signed up for. We use your identity and contact information to verify your age and eligibility to participate in online gaming under Philippine regulations, and to comply with our anti-money laundering obligations. Your transactional and activity data helps us detect suspicious behaviour, prevent fraud, and maintain the integrity of the platform for all Filipino players. We may use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or this privacy policy — these communications are not optional as they are necessary for the operation of your account. Where you have given explicit consent, we may also send you promotional messages about new games, sports markets, or special offers available on the platform; you can withdraw this consent at any time through your account settings. We use aggregated and anonymised data for internal analytics and platform improvement, and this data cannot be used to identify you individually.
Under the Data Privacy Act of 2012, pinasgems processes your personal data on several lawful grounds depending on the nature of the processing activity. For account registration and service delivery, processing is necessary for the performance of our contract with you as a registered user of the platform. For identity verification and anti-money laundering checks, processing is required to comply with our legal obligations under Philippine law, including PAGCOR regulations and the Anti-Money Laundering Act. For fraud prevention and platform security, we rely on our legitimate interest in protecting the platform and its users from harm, provided that this interest does not override your fundamental rights. For marketing communications and optional personalisation features, we rely on your freely given, specific, and informed consent, which you may withdraw at any time without affecting the lawfulness of processing carried out before withdrawal. Where we process sensitive personal information, such as government ID data, we do so only to the extent strictly required for identity verification and regulatory compliance, and we apply additional safeguards to protect such data.
pinasgems does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your data only with trusted service providers who assist us in operating the platform, such as payment processors that handle GCash, Maya, and bank transfer transactions, identity verification providers, cloud hosting services, and customer support tools — all of whom are contractually bound to process your data only on our instructions and in accordance with applicable Philippine privacy law. We may disclose your personal data to regulatory authorities, law enforcement agencies, or courts in the Philippines when required to do so by law, court order, or in connection with legal proceedings. In the event that pinasgems undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance. All third-party recipients of your data are required to maintain appropriate security measures and are prohibited from using your data for any purpose beyond what is strictly necessary.
We retain your personal data for as long as your account remains active and for a period of five years after account closure, in line with our obligations under Philippine anti-money laundering regulations and gaming licence conditions. Transactional records, including deposit and withdrawal history and betting logs, are retained for a minimum of five years to satisfy regulatory audit requirements. Communications with our support team are retained for three years from the date of the last interaction. Where you have given consent for marketing communications, we retain your contact preferences until you withdraw consent or request deletion. After the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request account closure, we will begin the deletion process within thirty days, subject to any outstanding regulatory hold periods that may apply.
As a Filipino data subject under the Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used, which is the purpose of this policy. You have the right to access a copy of the personal data we hold about you by submitting a written request to our support team, and we will respond within fifteen business days. You have the right to correct any inaccurate or incomplete personal data in your account, and you can update most information directly through your account settings. You have the right to object to the processing of your personal data for direct marketing purposes, and to withdraw consent for any processing that is based solely on your consent. You have the right to request the erasure of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe that your data privacy rights have been violated.
pinasgems uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your login session, and to analyse how users interact with our website and app. Essential cookies are strictly necessary for the platform to operate and cannot be disabled without affecting your ability to use the service. Analytics cookies help us understand which features are most popular, how long users spend on different sections of the platform, and where technical issues may be occurring — this data is collected in aggregated form and does not identify you individually. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform. You can manage your cookie preferences through your browser settings, though disabling essential cookies may prevent you from logging in or completing transactions. For more information about the specific cookies we use and their purposes, please contact our support team.
We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the pinasgems platform is encrypted using industry-standard TLS protocols, and sensitive data such as payment credentials is handled by PCI-DSS compliant payment processors. Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all staff with access to personal data receive regular training on data protection obligations. We conduct periodic security assessments and vulnerability testing to identify and address potential weaknesses in our systems. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the National Privacy Commission and affected users within seventy-two hours of becoming aware of the breach, in accordance with Philippine law. Despite our best efforts, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your pinasgems account and to enable any available two-factor authentication options.
pinasgems may update this Privacy Policy from time to time to reflect changes in our data practices, applicable Philippine law, or the services we offer. When we make material changes, we will update the effective date at the top of this page and notify registered users through an in-platform notification or email. Your continued use of the platform after the updated policy has been posted constitutes your acceptance of the revised terms. If you disagree with any changes, you have the right to close your account and request deletion of your personal data, subject to our legal retention obligations. We encourage you to review this page periodically so that you are always aware of how your information is being handled. For any questions or concerns about this policy or your data privacy rights, please visit our FAQ page or reach out to our support team directly at [email protected].
A quick summary of our core commitments to every Filipino player on the platform.
We never sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. Your data stays within the pinasgems ecosystem and its trusted service partners only.
All data in transit is protected by TLS encryption, and payment data is handled by PCI-DSS compliant processors. We apply strict internal access controls so only authorised staff can view your account information.
Under the Philippine Data Privacy Act of 2012, you have the right to access, correct, and request deletion of your data at any time. Our support team is ready to assist with any data privacy request within fifteen business days.
Our support team is here to help with any privacy-related questions. You can also check our FAQ for quick answers, or log in to manage your account preferences directly.